Privacy Policy

We collect information in the following ways:

Account Information

When you create an account, we collect your first name, last name, email address, phone number, company name, and company size. You also create a password which is stored in encrypted form.

Brand Data

Our Brand DNA Scraper analyzes publicly available information from websites you provide, including logos, brand colors, fonts, taglines, imagery, and other publicly accessible brand elements. This data is used to generate marketing materials on your behalf.

Social Media Data

When you connect social media accounts (Facebook, Instagram, WhatsApp), we access data as authorized through OAuth, including messages, profile information, and engagement metrics necessary to provide our communication and campaign services.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, browser type, device information, and IP address.

Knowledge Base Content

Any content you upload to the knowledge base, including documents, FAQs, brand scripts, and external links, is stored and processed to power AI-driven features.

We use the information we collect to:

• Provide, operate, and maintain the Service
• Generate marketing creatives, campaigns, and social media content on your behalf
• Analyze and extract brand identity elements from provided websites
• Facilitate social media integrations and communications
• Manage your CRM data, leads, and campaign analytics
• Personalize your experience and improve our AI models
• Send you service-related communications and updates
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist us in operating the Service, such as cloud hosting, analytics, and AI processing providers.
• Social Media Platforms: When you connect your accounts, data is exchanged with Facebook, Instagram, and WhatsApp as necessary to provide integration features.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, safety, or property of Flowrated, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can control cookie preferences through your browser settings. Essential cookies required for the Service to function cannot be disabled.

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain data for longer periods as required by law or for legitimate business purposes such as resolving disputes and enforcing agreements.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at support@flowrated.com.

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

support@flowrated.com